June 2026
AD fully retired with native delivery ops, signing and maintenance brought in-house, and orders you edit in place.
A concierge that knows every product — and honors your plan
The Wave assistant now answers about every Wave product — rideshare, memberships, corporate and medical transport, catering, and fleet — and points you to the right page, leading with whatever you're already viewing. Book a ride by chat and you get the same price you'd see on the web: your membership is honored — covered rides cost nothing, you pay only any overage — and the quote spells out who pays: your plan, your organization, or you.
Onboarding documents, signed in-house
Applicants and drivers now sign their onboarding agreements through a secure Wave link — no outside account, no broken redirects. Each link opens the exact documents required for that role, captures the signature against the precise version of the text, and expires or can be revoked once the person is hired. Operators get a running signature history showing who signed what, when, and from where.
Edit orders right from the table
Every editable field on the orders table is now editable in place — no need to open each order. Click a cell to change the Order ID, vehicle class, driver assignment, driver rate, payout, schedule, addresses, or fees, saved instantly. Editing a group ride keeps its per-passenger fee intact, and renaming a client, phone, or address keeps the order findable in search. The "Passenger" column and labels are now "Client" across the order tables and forms, and on the rideshare create-order page you can drag, paste, or upload a screenshot of a ride request to prefill the form automatically.
Delivery reminders and one-click payouts in Slack
Delivery tasks post to Slack again — a card for each order due soon, an hourly nudge listing what's still unassigned, and a "new order" card the moment one lands. Ops can complete an order and pay its driver in one click straight from the card. The dispatch board's Dispatch button and per-order live tracking now run entirely on Wave.
Vehicle return checks and incident reports
Fleet teams can now require end-of-trip vehicle checks — odometer, fuel and DEF levels, return condition, and photos — and drivers complete the checklist right when they finish a trip. When something goes wrong, an incident report goes out as a secure link where the driver answers questions and attaches photo evidence. Driver documents got sturdier too: each keeps a version history with the current document on top, renewing one instantly clears any expired flag, and valid documents no longer show as expired by mistake.
Round trips become real rides, and request forms ask when riders arrive
Public transportation request forms now collect a required arrival time with a label each program can word itself, and that time carries straight onto the order so dispatch can sequence against it. Approving a round-trip request now creates the return as its own linked ride, nested under the outbound in the orders list instead of buried in notes. The Requests inbox can move a submission to the right organization, retract an approval, and safely handle two staff approving at once.
Service Controls — maintenance without the blackout
Maintenance is no longer all-or-nothing. From a new Service Controls panel, admins can take a single audience or capability down — pause new bookings, set payments read-only, or schedule a window for one organization — while everything else keeps running. Riders and drivers see a banner or a read-only notice instead of a full outage screen, on web and in the app, and changes take effect in seconds without a redeploy. Ready-made templates cover the common cases, and every change is recorded in the audit log.
A working setup link the moment you're onboarded
When a driver reaches the onboarding stage, the platform now automatically creates their account and sends a working "Set my password" link by email and text — no more manual follow-up to get them signed in. Drivers choose up front whether they want text messages, and only those who opt in receive invite texts, while an applicant whose background check hasn't cleared isn't auto-invited.
Partner channel controls, in your hands
The Slack partner-channel flow is now fully configurable from Settings → Integrations → Slack, with no engineering needed. Operators can tune how confidently a scraped order binds to a restaurant, route a new partner's channels to the right organization, choose which messages each partner receives, and set confirmation behavior per partner. Unconfirmed orders now resurface automatically into the partner channel until someone acknowledges them, so nothing sits waiting in silence.
Slack alerts you can see and resend
Operational Slack notifications no longer fail silently. When a message can't reach a channel, the platform retries it, records the failure, and shows it in Slack settings with a plain-English fix and a one-click resend. A new daily check flags any channel the bot can no longer post to — renamed, archived, or one the bot was removed from — so quiet alerts get caught before anyone notices. A Channel Health panel lists every configured channel with its reachability, and failed alerts can be grouped by the part of the platform they came from.