Terms &
conditions.
Wave Mobile Technologies — the contractual terms between you and Wave. Read carefully. Questions go to support@waveride.co.
1. CONTRACTUAL RELATIONSHIP
These Terms of Use ("Terms") govern the access or use by you, an individual, from within the United States and its territories and possessions of applications, websites, content, products, and services (the "Services") made available in the United States and its territories and possessions by Wave Mobile Technologies and its subsidiaries and affiliates (collectively, "Wave Mobile Technologies"). PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES. In these Terms, the words "including" and "include" mean "including, but not limited to."
Your access and use of the Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and Wave Mobile Technologies. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior agreements or arrangements with you. Wave Mobile Technologies may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.
Supplemental terms may apply to certain Services, such as policies for a particular event, activity or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Service(s). Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Service(s). Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services.
Wave Mobile Technologies may amend the Terms related to the Services from time to time. Amendments will be effective upon Wave Mobile Technologies's posting of such updated Terms at this location or the amended policies or supplemental terms on the applicable Service(s). Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms, as amended.
2. THE SERVICES
The Services constitute a technology platform that enables users of Wave Mobile Technologies's mobile applications or websites provided as part of the Services (each, an "Application") to arrange and schedule transportation and/or logistics services with third party providers of such services, including independent third party transportation providers and third party logistics providers under agreement with Wave Mobile Technologies or certain of Wave Mobile Technologies's affiliates ("Third Party Providers"). Unless otherwise agreed by Wave Mobile Technologies in a separate written agreement with you, the Services are made available solely for your personal, noncommercial use. YOU ACKNOWLEDGE THAT Wave Mobile Technologies DOES NOT PROVIDE TRANSPORTATION OR LOGISTICS SERVICES OR FUNCTION AS A TRANSPORTATION CARRIER.
Wave Mobile Technologies DOES NOT PROVIDE TRANSPORTATION SERVICES, AND Wave Mobile Technologies IS NOT A TRANSPORTATION CARRIER. IT IS UP TO THE DRIVER TO DECIDE WHETHER OR NOT TO OFFER A RIDE TO A RIDER CONTACTED THROUGH THE Wave Mobile Technologies SERVICES, AND IT IS UP TO THE RIDER TO DECIDE WHETHER OR NOT TO ACCEPT A RIDE FROM ANY DRIVER CONTACTED THROUGH Wave Mobile Technologies. ANY DECISION BY A USER TO OFFER OR ACCEPT SERVICES ONCE SUCH USER IS MATCHED THROUGH Wave Mobile Technologies IS A DECISION MADE IN SUCH USER'S SOLE DISCRETION. EACH TRANSPORTATION SERVICE PROVIDED BY A DRIVER TO A RIDER SHALL CONSTITUTE A SEPARATE AGREEMENT BETWEEN SUCH PERSONS.
The Services also include WaveTryp, a peer-to-peer vehicle rental marketplace at wavetryp.com through which vehicle owners list their own vehicles and other users book them. WaveTryp is not a transportation or logistics service and is governed by the supplemental terms in Sections 10 and 11 below, which prevail over these Terms to the extent of any conflict with respect to that Service. WAVE MOBILE TECHNOLOGIES DOES NOT OWN, LEASE, MAINTAIN, OR RENT THE VEHICLES LISTED ON WAVETRYP AND IS NOT A RENTAL CAR COMPANY.
LICENSE
Subject to your compliance with these Terms, Wave Mobile Technologies grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferrable license to: (i) access and use the Applications on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal, noncommercial use. Any rights not expressly granted herein are reserved by Wave Mobile Technologies and Wave Mobile Technologies's licensors.
RESTRICTIONS
You may not: (i) remove any copyright, trademark or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by Wave Mobile Technologies; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.
THIRD PARTY SERVICES AND CONTENT
The Services may be made available or accessed in connection with third party services and content (including advertising) that Wave Mobile Technologies does not control. You acknowledge that different terms of use and privacy policies may apply to your use of such third party services and content. Wave Mobile Technologies does not endorse such third party services and content and in no event shall Wave Mobile Technologies be responsible or liable for any products or services of such third party providers. Additionally, Apple Inc., Google, Inc., Microsoft Corporation or BlackBerry Limited will be a third-party beneficiary to this contract if you access the Services using Applications developed for Apple iOS, Android, Microsoft Windows, or Blackberry-powered mobile devices, respectively. These third party beneficiaries are not parties to this contract and are not responsible for the provision or support of the Services in any manner. Your access to the Services using these devices is subject to terms set forth in the applicable third party beneficiary's terms of service.
OWNERSHIP
The Services and all rights therein are and shall remain Wave Mobile Technologies's property or the property of Wave Mobile Technologies's licensors. Neither these Terms nor your use of the Services convey or grant to you any rights: (i) in or related to the Services except for the limited license granted above; or (ii) to use or reference in any manner Wave Mobile Technologies's company names, logos, product and service names, trademarks or services marks or those of Wave Mobile Technologies's licensors.
3. YOUR USE OF THE SERVICES
USER ACCOUNTS
In order to use most aspects of the Services, you must register for and maintain an active personal user Services account ("Account"). You must be at least 18 years of age to create an Account and to use Wave Mobile Technologies Services, and by registering for an Account you represent and warrant that you are at least 18 years old. Account registration requires you to submit to Wave Mobile Technologies certain personal information, such as your name, address, mobile phone number and age, as well as at least one valid payment method (either a credit card or accepted payment partner). You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access and use the Services or Wave Mobile Technologies's termination of this Agreement with you. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by Wave Mobile Technologies in writing, you may only possess one Account.
USER REQUIREMENTS AND CONDUCT
You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes (e.g., no transport of unlawful or hazardous materials). You will not in your use of the Services cause nuisance, annoyance, inconvenience, or property damage, whether to the Third Party Provider or any other party. In certain instances you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity.
In addition to the actions stated in the prior section, with respect to your use of your Account and your participation in the Wave Mobile Technologies Services, you agree that you will not (the list of activities is not exclusive):
- Stalk, threaten, or otherwise harass any person;
- Possess or carry any weapons, including but not limited to firearms, knives (except standard pocket knives), tasers, pepper spray, or any other item designed or used for inflicting bodily harm or intimidation, while using the Wave Platform. This prohibition applies to all weapons regardless of whether you possess a valid concealed carry permit or other legal authorization. The presence of weapons during rides creates potential safety risks for all users and violates Wave's commitment to providing a safe environment;
- Violate any law, statute, ordinance or regulation;
3B. CATERING SERVICES (WAVE BITES)
Wave Mobile Technologies offers catering and food ordering services through the Wave Bites platform ("Catering Services"). The following additional terms apply to your use of Catering Services:
ORDERS AND CANCELLATIONS
Catering orders are subject to availability and confirmation by the catering provider. Once an order is confirmed, cancellations may be subject to fees depending on how close the cancellation is to the scheduled delivery or event time. Wave Mobile Technologies is not responsible for the quality, safety, or preparation of food items, which are provided by third-party catering partners.
DIETARY INFORMATION
You may provide dietary preferences and restrictions (such as vegetarian, vegan, gluten-free, nut-free, halal, or kosher) when placing catering orders. This information is shared with catering providers solely for order fulfillment purposes. While we and our catering partners make reasonable efforts to accommodate dietary requests, we cannot guarantee that food items are free from allergens or meet specific dietary standards. You are responsible for communicating any severe allergies or medical dietary requirements directly to the catering provider. Wave Mobile Technologies shall not be liable for allergic reactions or adverse health effects resulting from food consumed through the Catering Services.
DELIVERY AND SETUP
Catering delivery times are estimates and may vary based on traffic, weather, and other factors. You are responsible for providing accurate delivery addresses, venue access instructions, and event timing. Additional fees may apply for setup services, equipment rental, and delivery to locations with restricted access.
3C. DRIVER VERIFICATION AND TRAINING
BACKGROUND CHECKS
As a condition of providing services on the Wave platform, you consent to Wave Mobile Technologies conducting background checks through third-party providers. You authorize the collection, processing, and review of your background check results. Background check results may include criminal history, driving record, and identity verification. A background check result of "fail" or "manual review" may delay or prevent your activation as a driver. You have the right to dispute inaccurate results by contacting support@waveride.co within thirty (30) days of notification.
DRUG TESTING
Wave Mobile Technologies may offer or require drug testing as part of its driver verification program. By opting in to drug testing, you consent to the collection and storage of your opt-in status and to being contacted by third-party testing providers. Drug test opt-in status may be used to determine eligibility for driver verification badges displayed on your profile. You may withdraw your opt-in at any time, which may result in revocation of associated verification badges.
TRAINING PROGRAMS
Wave Mobile Technologies may require completion of training programs as a condition of driver activation or continued access to the platform. Training programs may include educational content, quizzes, and digital sign-off requirements. By participating in training, you agree that:
- Your quiz answers, scores, and completion data will be recorded and retained;
- Digital sign-offs will capture your typed name, IP address, browser information, and timestamp for compliance purposes;
- Training completion may be required to maintain your driver status and may be linked to verification badge awards;
- Training certifications may expire, requiring periodic renewal.
3D. FLEET VEHICLES
If you are assigned a Wave fleet vehicle, the following additional terms apply:
- You are responsible for the vehicle during the check-out period and must return it in the condition received, subject to normal wear and tear.
- Vehicle check-out and check-in procedures require recording of odometer readings, fuel levels, vehicle condition photos, and your confirmation signature.
- You are liable for any damage to the fleet vehicle during your check-out period that is not attributable to normal wear and tear or pre-existing conditions documented at check-out.
- Wave Mobile Technologies may track vehicle location during check-out periods for fleet management, safety, and recovery purposes.
- Failure to return a fleet vehicle on time or in acceptable condition may result in fees, suspension, or termination of your access to fleet vehicles and/or the platform.
3E. SMS COMMUNICATIONS CONSENT
By creating an account and providing your phone number, you expressly consent to receive SMS text messages from Wave Mobile Technologies and its service providers (Twilio, RingCentral) at the phone number you provide. You understand that:
- Message and data rates may apply based on your mobile carrier plan;
- Message frequency varies based on your activity and account type;
- You may opt out of non-essential messages at any time by replying STOP to any message. Opting out of operational messages (ride confirmations, safety alerts, account notifications) may affect your ability to use the Services;
- You may get help by replying HELP to any message or contacting support@waveride.co;
- Consent to receive SMS is not a condition of purchase, though certain Services features require SMS for functionality;
- Wave does not sell or share your mobile phone number with third parties for their marketing or promotional purposes. Phone numbers are only shared with our messaging providers (Twilio, RingCentral) for the sole purpose of delivering messages you have consented to receive.
3F. WAVE MEMBERSHIP
3F.1 Membership Tier Definitions
Wave offers four membership tiers: Wave Rider, Wave Partner, Wave Corporate Partner (and its employee seats), and Wave Corporate Rider. Each has distinct pricing, verification requirements, and access rights described on the applicable enrollment page. Wave Rider membership does not grant Wave VIP benefits, and vice versa — they are independent subscriptions.
3F.2 No Employment Relationship
Wave Partner Network membership does not create an employment relationship, partnership, joint venture, agency, or franchise between Wave and any member. Members are not Wave employees and are not entitled to Wave employee benefits. Any work engagements that result from platform access are entered into independently between the member and a third party. Wave Partner Network membership is not a guarantee of work, leads, referrals, or income of any amount.
3F.3 Background Check Consent
Wave Partner Network, Wave Corporate Partner, and Wave Corporate Partner Employee tiers require successful completion of a background check conducted by a third-party consumer reporting agency in compliance with the Fair Credit Reporting Act (FCRA). By enrolling in one of these tiers you authorize Wave and its third-party processor to obtain a consumer report and/or investigative consumer report for the purpose of evaluating your eligibility for membership.
A background check fee covers the cost of processing and does not guarantee approval. If we consider declining your application based on a background check report, you will receive a pre-adverse action notice, at least seven (7) business days to dispute inaccurate information with the CRA, and a final adverse action notice if the decision is upheld. Our adverse-action workflow operates at /wc/dashboard/dispute/[requestId].
3F.4 Cancellation and Refund Terms by Tier
- Wave Rider ($19.99/month). Cancel at any time to stop future billing. Monthly fees are non-refundable once the billing cycle begins.
- Wave Partner — Monthly ($39.99/month). A single all-inclusive fee covering membership and the background check, charged at enrollment and monthly thereafter. There is no separate background-check fee. The first month's fee is refundable within seventy-two (72) hours of purchase if the background check has not yet been initiated, and is non-refundable thereafter, because the background check is ordered and paid for out of that fee. Membership renews monthly until cancelled, and fees are non-refundable for months already billed. There is no minimum term — cancel at any time to stop future billing.
4. PAYMENT
You understand that use of the Services may result in charges to you for the services or goods you receive from a Third Party Provider ("Charges"). After you have received services or goods obtained through your use of the Service, Wave Mobile Technologies will facilitate your payment of the applicable Charges on behalf of the Third Party Provider, as such Third Party Provider's limited payment collection agent. Payment of the Charges in such manner shall be considered the same as payment made directly by you to the Third Party Provider. Charges will be inclusive of applicable taxes where required by law. Charges paid by you are final and non-refundable, unless otherwise determined by Wave Mobile Technologies.
All Charges are due immediately and payment will be facilitated by Wave Mobile Technologies using the preferred payment method designated in your Account, after which Wave Mobile Technologies will send you a receipt by text, email, or in the user account. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Wave Mobile Technologies may, as the Third Party Provider's limited payment collection agent, use a secondary payment method in your Account, if available.
As between you and Wave Mobile Technologies, Wave Mobile Technologies reserves the right to establish, remove and/or revise Charges for any or all services or goods obtained through the use of the Services at any time in Wave Mobile Technologies's sole discretion. Further, you acknowledge you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof. Wave Mobile Technologies may from time to time provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar services or goods obtained through the use of the Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you. You may elect to cancel your request for services or goods from a Third Party Provider at any time prior to such Third Party Provider's arrival, in which case you may be charged a cancellation fee.
This payment structure is intended to fully compensate the Third Party Provider for the services or goods provided. Wave Mobile Technologies does not designate any portion of your payment as a tip or gratuity to the Third Party Provider. Any representation by Wave Mobile Technologies (on Wave Mobile Technologies's website, in the Application, or in Wave Mobile Technologies's marketing materials) to the effect that tipping is "voluntary," "not required," and/or "included" in the payments you make for services or goods provided is not intended to suggest that Wave Mobile Technologies provides any additional amounts, beyond those described above, to the Third Party Provider. You understand and agree that, while you are free to provide additional payment as a gratuity to any Third Party Provider who provides you with services or goods obtained through the Service, you are under no obligation to do so. Gratuities are voluntary. After you have received services or goods obtained through the Service, you will have the opportunity to rate your experience and leave additional feedback about your Third Party Provider.
5. DISCLAIMERS; LIMITATION OF LIABILITY; INDEMNITY; RELEASE
DISCLAIMER
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." Wave Mobile Technologies DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, Wave Mobile Technologies MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES OR ANY SERVICES OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. Wave Mobile Technologies DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
LIMITATION OF LIABILITY
Wave Mobile Technologies SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF Wave Mobile Technologies HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Wave Mobile Technologies SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY PROVIDER, EVEN IF Wave Mobile Technologies HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Wave Mobile Technologies SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND Wave Mobile Technologies'S REASONABLE CONTROL. YOU ACKNOWLEDGE THAT THIRD PARTY TRANSPORTATION PROVIDERS PROVIDING TRANSPORTATION SERVICES REQUESTED THROUGH SOME REQUEST BRANDS MAY OFFER RIDESHARING OR PEER-TO-PEER TRANSPORTATION SERVICES AND MAY NOT BE PROFESSIONALLY LICENSED OR PERMITTED. IN NO EVENT SHALL Wave Mobile Technologies'S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED FIVE HUNDRED U.S. DOLLARS (US $500).
Wave Mobile Technologies'S SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE TRANSPORTATION, GOODS, OR LOGISTICS SERVICES WITH THIRD PARTY PROVIDERS, BUT YOU AGREE THAT Wave Mobile Technologies HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY TRANSPORTATION, GOODS OR LOGISTICS SERVICES PROVIDED TO YOU BY THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS.
6. DISPUTE RESOLUTION
ARBITRATION
You and We agree that any legal disputes or claims arising out of or related to the Agreement (including but not limited to the use of Wave Mobile Technologies and/or the Services, or the interpretation, enforceability, revocability, or validity of the Agreement, or the arbitrability of any dispute), that cannot be resolved informally shall be submitted to binding arbitration in the state in which the Agreement was performed. The arbitration shall be conducted by the American Arbitration Association under its Commercial Arbitration Rules, or as otherwise mutually agreed by you and we. Any judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Claims shall be brought within the time required by applicable law. You and we agree that any claim, action or proceeding arising out of or related to the Agreement must be brought in your individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative, collective, or class proceeding.
YOU ACKNOWLEDGE AND AGREE THAT YOU AND Wave Mobile Technologies ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.
CHANGES
Notwithstanding the provisions of the modification-related provisions above, if Wave Mobile Technologies changes this "Dispute Resolution" section after the date you first accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by providing Wave Mobile Technologies written notice of such rejection by mail or hand delivery to: Wave Mobile Technologies, 333 West Trade Street, Charlotte, NC 28202, or by email from the email address associated with your Account to: support@waveride.co, within 30 days of the date such change became effective, as indicated in the "Last update" date above. In order to be effective, the notice must include your full name and clearly indicate your intent to reject changes to this "Dispute Resolution" section. By rejecting changes, you are agreeing that you will arbitrate any Dispute between you and Wave Mobile Technologies in accordance with the provisions of this "Dispute Resolution" section as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).
7. CLAIMS OF COPYRIGHT INFRINGEMENT
PROPRIETARY RIGHTS AND TRADEMARK LICENSE
All intellectual property rights of Wave Mobile Technologies shall be owned by us absolutely and in their entirety. These rights include and are not limited to database rights, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights wherever existing in the world together with the right to apply for protection of the same. All other trademarks, logos, service marks, company or product names set forth by Wave Mobile Technologies are the property of their respective owners. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information ("Submissions") provided by you to us are non-confidential and shall become the sole property of Wave Mobile Technologies. Wave Mobile Technologies shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
Wave Mobile Technologies, and other Wave Mobile Technologies logos, designs, graphics, icons, scripts and service names are registered trademarks, trademarks or trade dress of Wave Mobile Technologies in the United States and/or other countries (collectively, the "Wave Mobile Technologies Marks"). If you provide Services as a Driver, Wave Mobile Technologies grants to you, during the term of this Agreement, and subject to your compliance with the terms and conditions of this Agreement, a limited, revocable, non-exclusive license to display and use the Wave Mobile Technologies Marks solely in connection with providing the Services through the Wave Mobile Technologies Platform ("License"). The License is non-transferable and non-assignable, and you shall not grant to any third party any right, permission, license or sublicense with respect to any of the rights granted hereunder without Wave Mobile Technologies's prior written permission, which it may withhold in its sole discretion. The Wave Mobile Technologies Marks may not be used in any manner that is likely to cause confusion.
You acknowledge that Wave Mobile Technologies is the owner and licensor of the Wave Mobile Technologies Marks, and that your use of the Wave Mobile Technologies Marks will confer no additional interest in or ownership of the Wave Mobile Technologies Marks in you but rather used on your behalf to the benefit of Wave Mobile Technologies. You agree to use the Wave Mobile Technologies Marks strictly in accordance with Wave Mobile Technologies's Trademark Usage Guidelines, as may be provided to you and revised from time to time, and to immediately cease any use that Wave Mobile Technologies determines to nonconforming or otherwise unacceptable.
You agree that you will not:
8. PRIVACY POLICY
Wave Mobile Technologies is dedicated to protecting your personal information and informing you about how we use it. This privacy policy applies to transactions and activities and data gathered through the Wave Mobile Technologies Platform. Please review this privacy policy periodically as Wave Mobile Technologies may revise it without notice. This privacy policy was last revised on November 8, 2015. Each time you use your Account, use the Wave Mobile Technologies Services, or provide Wave Mobile Technologies with information, by doing so you are accepting the practices described in this privacy policy at that time.
DATA WE COLLECT FROM YOU
In order to operate Wave Mobile Technologies and to provide you with information about products or services that may be of interest to you, Wave Mobile Technologies may collect "personal information" (i.e. information that could be used to contact you directly (without using the Wave Mobile Technologies services) such as full name, postal address, phone number, credit/debit card information, or email address) or "demographic information" (i.e. information that you submit, or that we collect, that is not personal information; this may include, but is not limited to, zip code, hometown, gender, username, age/birth date, browsing history information, searching history information, and registration history information). Wave Mobile Technologies will also collect the contact information of your friends, if you choose to connect your contacts and address book information with Wave Mobile Technologies and your login credentials to your social network accounts, such as Facebook and Twitter, if you choose to connect those accounts with your Wave Mobile Technologies account. You represent and warrant that you have the authority to provide Wave Mobile Technologies with any such contact information. Demographic information is divided into two categories:
- "non-public information", which consists of ride transaction information and one-on-one communications between you and other Users of Wave Mobile Technologies; and
- "public information", which consists of all other demographic information.
Please note that nowhere on the Wave Mobile Technologies Platform does Wave Mobile Technologies knowingly collect, keep or maintain personal information from children under the age of 18, as Wave Mobile Technologies require that all users represent to us that they are at least 18 years old.
HOW WE USE PERSONAL INFORMATION
We use your email address and your other personal information to help us efficiently operate Wave Mobile Technologies, to contact you in connection with your transactions and other activities provided by Wave Mobile Technologies (including, but not limited to, confirmation emails, or important news that could affect your relationship with Wave Mobile Technologies), to forward trip information to you from other Users, to forward trip information from you to other Users, and to contact you and others to suggest potential matches. We use your contact information to find and connect with your friends (when instructed by you). These types of communications are known as "Operational Communications." In some cases, Operational Communications may also contain commercial messages, such as banner ads and special offers.
9. OTHER PROVISIONS
CHOICE OF LAW
These Terms are governed by and construed in accordance with the laws of the State of North Carolina, U.S.A., without giving effect to any conflict of law principles.
NOTICE
Wave Mobile Technologies may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, or by written communication sent by first class mail or pre-paid post to your address in your Account. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email). You may give notice to Wave Mobile Technologies, with such notice deemed given when received by Wave Mobile Technologies, at any time by first class mail or pre-paid post to Wave Mobile Technologies Technologies, 333 West Trade Street, Charlotte, NC 28202.
GENERAL
You may not assign these Terms without Wave Mobile Technologies's prior written approval. Wave Mobile Technologies may assign these Terms without your consent to: (i) a subsidiary or affiliate; (ii) an acquirer of Wave Mobile Technologies 's equity, business or assets; or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. No joint venture, partnership, employment, or agency relationship exists between you, Wave Mobile Technologies or any Third Party Provider as a result of this Agreement or use of the Services. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. Wave Mobile Technologies's failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Wave Mobile Technologies in writing.
10. WAVETRYP VEHICLE RENTALS
WaveTryp is a peer-to-peer vehicle rental marketplace operated by Wave Mobile Technologies at wavetryp.com. This Section 10 and Section 11 are supplemental terms that apply when you list or book a vehicle through WaveTryp, and they prevail over the balance of these Terms to the extent of any conflict with respect to that Service. In these sections, a "Host" is a user who lists a vehicle, a "Guest" is a user who books one, and a "Trip" is a booked rental period.
YOU ACKNOWLEDGE THAT WAVE MOBILE TECHNOLOGIES DOES NOT OWN, LEASE, MAINTAIN, OR RENT THE VEHICLES LISTED ON WAVETRYP AND IS NOT A RENTAL CAR COMPANY. The rental of a vehicle is an agreement between the Guest and the Host. Wave Mobile Technologies provides the technology platform, processes payment, and administers the policies described below; it is not a party to the rental itself.
ELIGIBILITY AND VERIFICATION
To book a Trip you must hold a valid, unexpired driver's license and be legally permitted to drive in the jurisdiction where the Trip takes place. Before a Trip begins, you must complete identity verification through our third-party verification provider, which requires a government-issued identity document and a matching selfie. Verification is required at check-in rather than at booking; a booking that is never verified cannot be started. Verification can lapse — for example when the document you verified with expires — and a lapsed verification must be renewed before your next check-in. Only the Guest who booked the Trip, and any additional driver expressly approved through the platform, may operate the vehicle.
BOOKING AND CONFIRMATION
Listings on WaveTryp book instantly: a booking is confirmed when payment is authorized, without a separate approval step by the Host. When you begin checkout, the platform places a short-lived hold on the listing's dates so the vehicle is not double-booked while you complete payment; the hold expires automatically if checkout is not completed. A Host may set trip requirements — minimum advance notice and minimum and maximum trip length — which are enforced at the time of booking and disclosed before you pay.
PRICING, FEES, AND TAXES
The Host sets the daily rate for a vehicle, together with any optional extras and delivery fees. Wave Mobile Technologies charges the Guest a service fee, the rate of which varies with the protection plan selected for the Trip. Every component of the price — daily rate, any length-of-trip discount, extras, delivery, and the service fee — is itemized before you pay, and the amounts shown at checkout govern. Because rates and fees are set per listing and per Host, the figures disclosed to you at booking control over any general description of pricing elsewhere on the platform.
11. WAVETRYP HOST OBLIGATIONS AND PAYOUTS
This Section 11 applies in addition to Section 10 when you list a vehicle on WaveTryp as a Host.
AUTHORITY AND COMPLIANCE
You represent that you own each vehicle you list, or otherwise hold the legal right to rent it out, and that doing so does not violate any lease, loan, lien, homeowners association rule, or other agreement binding on you. You are responsible for maintaining current registration, for complying with all laws applicable to renting your vehicle in your jurisdiction, and for determining whether any license, permit, or business registration is required of you.
INSURANCE
You are responsible for maintaining insurance on your vehicle as required by law. PERSONAL AUTOMOBILE POLICIES COMMONLY EXCLUDE COVERAGE WHILE A VEHICLE IS RENTED TO ANOTHER PERSON. You should confirm with your insurer, before listing, how your policy treats peer-to-peer rental use. Wave Mobile Technologies does not provide automobile insurance to Hosts and the protection plans described in Section 10 are not a substitute for it.
LISTING ACCURACY AND VEHICLE CONDITION
Your listing must accurately describe the vehicle, including its year, make, model, specifications, features, mileage allowance, and condition, and its photographs must depict the actual vehicle. The vehicle's identification number and its exact address are not published publicly before a booking, but the information you supply to Wave Mobile Technologies must be accurate and current. You must keep the vehicle roadworthy, safe, and clean, address open safety recalls, and maintain it in accordance with the manufacturer's schedule. You must not list a vehicle with a salvage title, an outstanding safety recall you have not addressed, or a known unrepaired defect affecting safe operation.
AVAILABILITY AND HONORING BOOKINGS
Listings book instantly, so you are responsible for keeping your calendar, blackout dates, and trip requirements current. A confirmed booking is a commitment: you must make the vehicle available as booked. Cancelling a confirmed booking refunds the Guest in full, and repeated cancellations may result in reduced placement, suspension, or removal of your listings.
PLATFORM FEE AND PAYOUTS
You set your daily rate, extras, and any delivery fees. Wave Mobile Technologies retains a platform fee from the Trip proceeds; the rate varies with the protection plan the Guest selects, and the applicable rates and the resulting payout are shown in your host console. Payouts are made through our payment processor's connected-account service, and you must complete that processor's onboarding and identity requirements before any payout can be released. Amounts become available for payout after the applicable Trip completes and any adjustment window has closed. Wave Mobile Technologies may withhold or reverse a payout to satisfy a refund, chargeback, or claim relating to your Trips.
Wave Mobile Technologies
- Address
- 333 West Trade Street, Charlotte, NC 28202
- support@waveride.co